Cradlepoint’s comprehensive support is included in all Netcloud Packages for Branch, Mobile, and IoT.


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24x7 self-service technical assistance with Cradlepoint Connect included in Cradlepoint Support:

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  • Online support cases**, knowledge articles*, how-tos**, forum discussions*, calendar
  • 24x5 chat**
  • 24x7 phone support**
    • Weekdays – live support
    • Weekends – emergency only (target response time- maximum 2 hours)


  • Advanced Exchange: next business (or best available) day replacement
  • 3-year hardware warranty from date of purchase of all networking devices sold in NetCloud Packages
  • Limited lifetime warranty for all hardware products covered under an active NetCloud Service Plan


Full access to Cradlepoint Connect requires authentication. Login   with your current Connect Portal credentials or request access  .

*No login required.
**Login required.

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Update Your Cradlepoint Network

Cradlepoint’s NetCloud Packages provide 24x7 support, NetCloud service plans, and a device that delivers superior connections as well as security, performance, and functionality for your business.

Learn more about Cradlepoint Branch, Mobile, and IoT or to learn how to refresh your Cradlepoint legacy products  .

For detailed information regarding Support services for discontinued products, please read our Product End-of-Life Policy  .